Rod’s Handouts
Relationship levels within a market
5 levels of the customer/supplier relationship.
Download PDF - Relationship levels within a market
Tagged business, customer service, management
Persusasive proposals
The “dos” and “don’ts” on how to write a proposal.
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Tagged clients, sales, value proposition, writing
Putting it all into perspective
Life’s lessons written by an 83 year old.
Download PDF - Putting it all into perspective
Tagged attitude, Positivity
Removing the fluff
Reduce misunderstandings by using these techniques to increase the effectiveness of your communication.
Download PDF - Removing the fluff
Tagged coaching, communication, counselling, soft skills, understanding
PERT
How to avoid common traps when process planning.
Tagged brainstorming, change, leadership, planning, Seligman
Quality debriefing questions
Help the learning process and strengthen the ownership of learning by using these example questions.
Download PDF - Quality debriefing questions
Tagged communication, engagement, feedback, learning, people management
Resilience
Discover some tools to increase your resilience.
Tagged attitude, behaviour, depression, pessimistic, Positivity
Quality questions
Examples of questions to use in meetings to strengthen meeting facilitation and outcomes.
Download PDF - Quality questions
Tagged Facilitation, management, meetings, techniques
